Oud & Roses Gift Set

At Fragrance Forte, we take pride in offering a curated selection of premium products designed to elevate your experience. Each product in our collection is thoughtfully chosen for its exceptional quality, exquisite craftsmanship, and unique appeal. If you have any questions or need further assistance, don't hesitate to contact our customer support team. We're here to help you find the perfect product and make your shopping experience as enjoyable as possible.

Returns Policy

We always do our best to ensure orders are processed correctly, however, sometimes mistakes do occur and we are keen to resolve them for you as quickly as possible. If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely. We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To arrange a return, refund or replacement:

Email our customer service at info@fragranceforte.co.uk.

Please include the following information: Name Email Address Order Number Reason for return Please also include whether you would like a refund, an exchange or a replacement.

Please send your items to:

Fragrance Forte LTD 209 Talbot Road Stretford Manchester M32 0YN

Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. We are not able to reimburse the cost of postage paid to send the goods back to us.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.